AI Lead Responder replies to every enquiry in minutes.
Replies to every new lead in minutes — by text or email — and follows up until they answer.
"Hi, you've reached Harbour Property. How can I help tonight?"
Inside Lead Response
Everything Lead Response covers.
Replies to every new lead in minutes
First reply by text or email within minutes — the speed that wins the job.
Captures leads from every source
Web forms, directory lead emails, calls and texts all land in one list — nothing slips through the cracks.
Qualifies and routes each lead
Sorts out the real jobs, tells out-of-area callers politely while still saving their details, and sends each lead to the right person.
Follows up until they answer
Follows up enquiries that haven’t booked by text and email over the next week, and stops the moment they reply, book or opt out.
Answers "how much?" and keeps quotes moving
Answers "how much for…?" from the price list you give it, never a made-up number. You build the quote in your portal and email it; the customer accepts online and it becomes the invoice automatically.
Writes your reply — email or text
When a lead needs a real answer from you, it checks first whether you are allowed to message that person and on which channel, then drafts the email or the text in your own words. You read it, change anything you like, and send in one tap — nothing goes out until you do.
Reaches each lead at the right moment
Picks the best channel — text or email — and keeps follow-up texts to sensible hours: 8am–8pm weekdays, 9am–5pm Saturdays, never Sundays or public holidays.
Reads the mood and writes it up
Picks up the tone and any objections across calls and messages, and writes a short summary and to-do list straight after every call — with the ones that need you flagged in your approvals list.
Shows which leads and sources win work
Puts your hottest leads at the top of the list before they go cold, and shows which sources bring you the enquiries that actually turn into jobs.
Nudges enquiries that went quiet
Enquiries that went quiet get a gentle nudge a couple of weeks later — stopping the moment they reply, book or opt out.
One list of messages waiting on you
Every message it has written and is holding sits in one place, with the lead it is about — the replies you asked for, and the ones it drafted off the back of a call. Approve it, change it first, or leave it.
Questions
AI Lead Responder: common questions.
What is lead response automation?
It replies to every new enquiry for you, by text or email, within minutes of it arriving, then follows up until the person answers. Velobiz does this for website forms, marketplace lead emails and missed calls, so the enquiry that comes in while you are busy still gets a fast reply.
How fast does it reply to a new lead?
Minutes, not hours, by text or email, whichever suits that lead. It then follows up over the next week and stops the instant they reply, book or ask it to stop.
When does it send follow-up texts?
Only at sensible hours: 8am to 8pm on weekdays and 9am to 5pm on Saturdays, never on Sundays or public holidays. Marketing texts only go to people who opted in, and STOP is honoured automatically and permanently.
Does it work with hipages and other lead marketplaces?
Yes. Forward the lead emails to your Velobiz lead address and they are read the moment they arrive. For marketplaces with an accept window, such as hipages and ServiceSeeking, you also get an instant SMS so you can accept in time.
Does it send replies without my approval?
The first reply and the standard follow-ups go out on their own. When a lead needs a real answer from you, it drafts the email or text for you to check, change and send in one tap. Nothing with a price on it goes out without you.
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