AI Receptionist answers every call, day or night.
Answers every call you forward to it, 24/7, books the job, and never sends a customer to voicemail.
"Hi, you've reached Harbour Property. How can I help tonight?"
Inside Reception
Everything Reception covers.
Answers every forwarded call 24/7 in under two seconds
Picks up day and night, after hours and on weekends — every caller you forward to it hears a friendly voice, never a voicemail.
Understands the job and how urgent it is
Works out what the caller needs and whether it is urgent, and puts urgent jobs at the top of your lead list and in the call summary email.
Books appointments into your calendar
Offers real times inside your booking hours (with at least an hour’s notice) and books the appointment straight into your calendar while still on the call.
Answers questions from your own information
Callers can ask about your hours, services and prices — answered from your own business details, not guesses.
Missed-call text-back safety net
If a caller hangs up before it is sorted, they get a friendly text within seconds that picks up where the call left off.
Answers "how much?" and keeps quotes moving
Answers "how much for…?" from the price list you give it, never a made-up number. You build the quote in your portal and email it; the customer accepts online and it becomes the invoice automatically.
Writes your reply — email or text
When a lead needs a real answer from you, it checks first whether you are allowed to message that person and on which channel, then drafts the email or the text in your own words. You read it, change anything you like, and send in one tap — nothing goes out until you do.
Reads the mood and writes it up
Picks up the tone and any objections across calls and messages, and writes a short summary and to-do list straight after every call — with the ones that need you flagged in your approvals list.
Questions
AI Receptionist: common questions.
What is an AI receptionist?
An AI receptionist answers the business calls you forward to it, in a natural voice, 24/7. Velobiz works out what the caller needs and how urgent it is, answers questions from your own information, books the job into your calendar and sends you a written summary of every call.
How does an AI receptionist answer my existing number?
You keep your number and forward it to your Velobiz number. The portal shows the exact codes for your carrier, so you can forward on no-answer only, when busy, or every call. Most businesses forward on no-answer, so it only picks up the calls they miss.
Can it book appointments while the caller is on the phone?
Yes. It reads your real calendar availability and books inside the booking hours you set, with at least an hour’s notice. The customer gets a confirmation by email and text with reschedule and cancel links, plus reminders the day before and an hour before.
What happens if it cannot answer a question?
It says so and takes a proper message instead of guessing, then puts a callback at the top of your list with the call summary attached. It never makes up a price and only answers from your website, service list, price list and documents.
Will my callers know it is an AI?
You choose the greeting and the name it goes by, and you can say in the greeting that it is an AI assistant. It speaks in a natural Australian voice you pick from a few options during setup.
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