AI receptionist for physio and allied health clinics. Always answered.
New enquiries booked fast, reminders handled for you.
It books appointments, answers from your practice's own information and takes messages. It never gives clinical or medical advice — anything urgent goes to the top of your list for your team.
"Hi, you've reached City Physio. Is this for a new injury or a follow-up?"
Why it matters
Why physio and allied health clinics use an AI receptionist.
Physio, chiro, podiatry and other allied health practices are busy in the treatment room, not at the desk. An AI receptionist for allied health answers the calls you forward to it, books initial assessments and follow-ups, and answers practical questions from your practice’s own information.
It also replies to website and directory enquiries in minutes and follows up the people who don’t book, so new patients are not lost while your practitioners are with clients. Every conversation is written up for your team.
Your AI employee for Physio & Allied Health
Everything they handle for you.
The calls you get
What callers ring physio and allied health clinics about.
Initial assessments
New patients are booked into the right appointment type inside your hours, and their reason for coming in is noted in their own words for the practitioner.
Rebates and payment questions
Questions about private health rebates, payment options or referrals are answered only from the information you provide.
Follow-up appointments
Returning patients can book, move or cancel without waiting for reception, and get reminders that cut down on no-shows.
Directory and website enquiries
Enquiries from your website form or directories are replied to within minutes and followed up by text or email until they book or reply.
After hours
What happens when you're closed.
People often look for a physio in the evening, after a sore day at work. It answers then, books inside your booking hours and replies to online enquiries straight away. Follow-up texts stay inside sensible hours, 8am to 8pm weekdays and 9am to 5pm Saturdays, never Sundays or public holidays.
What usually marks a call as urgent
- A patient asking to be seen the same day
- A recent injury the caller describes as severe
- A patient unable to make an existing appointment
- A referral with a deadline
Illustrative call
What a call could sound like.
An illustrative example written for this page: not a recording, and not a real customer.
- CallerI hurt my back lifting at work and I'd like to see a physio this week.
- AI receptionistI can help with that. Have you been to the clinic before?
- CallerNo, first time.
- AI receptionistI've got an initial assessment on Thursday at 4pm. Does that suit?
- CallerPerfect.
- AI receptionistYou're booked. You'll get a confirmation with the address and what to bring.
Good to know
What it will and won't do.
- It never gives clinical or medical advice. It books, answers from your practice’s own information and takes messages; anything clinical goes to your team.
- It is not an emergency service. Tell it to direct anyone describing an emergency to call 000, and that is what it will say.
- Marketing texts only go to people who opted in, and STOP requests are honoured automatically and permanently.
Illustrative example
What this could look like (an illustrative example, not a real customer).
City Physio · more first appointments
Illustrative example — a made-up business, not a real customer“Enquiries used to sit in an inbox till lunch. Now they get a reply in minutes and most book straight in.”
Questions
Common questions from physio and allied health clinics.
Can an AI receptionist book physio appointments?
Yes. It books initial assessments and follow-ups into your real calendar availability inside your booking hours, and sends confirmations and reminders.
Will it answer questions about treatment?
No. It never gives clinical advice. It answers practical questions from your information, such as hours, location, rebates and appointment types, and takes messages for anything else.
Can it follow up enquiries from our website?
Yes. It replies in minutes by text or email and follows up over the next week, stopping as soon as they reply, book or ask it to stop.
Can it book for several practitioners?
Yes. Each practitioner can connect their own calendar, and it books into the right person’s free time.
Do we need to change our clinic number?
No. Forward your existing number to your Velobiz number, on no-answer, when busy or for every call.
More in Healthcare
Other healthcare specialities.
Ready when you are