AI receptionist for specialist practices. Always answered.
Referrals captured, consultations booked.
It books appointments, answers from your practice's own information and takes messages. It never gives clinical or medical advice — anything urgent goes to the top of your list for your team.
"Thanks for calling. Do you have a referral, or is this a follow-up appointment?"
Why it matters
Why specialist practices use an AI receptionist.
Specialist practices run on referrals, and a referral that does not get booked quickly is a patient who may go elsewhere. An AI receptionist for specialist practices answers the calls you forward to it, captures referral details and books consultations into your calendar.
It answers practical questions, like whether a referral is needed, consultation length and what to bring, from your practice’s own information, and follows up referral enquiries that have not booked. Every call is written up for your rooms staff.
Your AI employee for Specialist practices
Everything they handle for you.
The calls you get
What callers ring specialist practices about.
New referrals
It captures the referring doctor, the patient’s details and their availability, and books the consultation inside your booking hours.
"Do I need a referral?"
Questions about referrals, fees and what to bring are answered only from the information you provide.
Follow-up consultations
Returning patients can book, move or cancel, with confirmations and reminders that reduce no-shows.
Messages for the specialist
Anything clinical, or a request to speak to the specialist, becomes a clear message for your team.
After hours
What happens when you're closed.
Patients often call about a referral after work. It answers then, captures the details and books inside your booking hours, so the consultation is in the diary before your rooms open. Referral enquiries that do not book are followed up by text or email within sensible hours.
What usually marks a call as urgent
- A referral marked urgent by the GP
- A patient asking for the next available consultation
- A post-procedure patient asking to be called
- A message for the specialist
Illustrative call
What a call could sound like.
An illustrative example written for this page: not a recording, and not a real customer.
- CallerHi, my GP has referred me to see the cardiologist.
- AI receptionistThanks. Can I take your name and the referring doctor's name?
- CallerAnna Ng, referred by Dr Brown.
- AI receptionistThe next available consultation is the 12th at 11am. Would that work?
- CallerYes.
- AI receptionistBooked. Please bring your referral and Medicare card. You'll get a confirmation shortly.
Good to know
What it will and won't do.
- It never gives clinical or medical advice. It books, answers from your practice’s own information and takes messages; anything clinical goes to your team.
- It is not an emergency service. Tell it to direct anyone describing an emergency to call 000, and that is what it will say.
- Fees are only quoted from your own information. If they are not in there, it takes a message rather than guessing.
Illustrative example
What this could look like (an illustrative example, not a real customer).
Specialist rooms · every referral captured
Illustrative example — a made-up business, not a real customer“Referral calls used to stack up on voicemail. Now the details are captured on the first call.”
Questions
Common questions from specialist practices.
Can an AI receptionist book specialist consultations?
Yes. It captures referral details and books consultations into your real calendar availability inside your booking hours.
Will it advise patients about their condition?
No. It never gives clinical advice. Anything clinical is taken as a message for your team.
Can it explain whether a referral is needed?
Yes, from the information you give it. If it does not know the answer, it says so and takes a message.
Does it follow up referrals that have not booked?
Yes. It follows up by text or email within sensible hours and stops as soon as the patient replies, books or asks it to stop.
Can it book for more than one specialist?
Yes. Each specialist can connect their own calendar, and it books into the right person’s free time.
More in Healthcare
Other healthcare specialities.
Ready when you are